Before requesting customer support, please check out the online resources for the program you are using. You can find answers to most of your questions in Help, Knowledge Base, Forum. Also, we strongly recommend you to download the latest version of the software.
USB over Network (Linux version)
USB for Remote Desktop (Linux version)
Scanner for Remote Desktop (Linux version)
Scanner for Remote Desktop (macOS version)
Webcam for Remote Desktop (Linux version)
Webcam for Remote Desktop (macOS version)
Biometrics for Remote Desktop (Linux version)
Serial Port for Remote Desktop
Serial Port for Remote Desktop (Linux version)
Technical support is available during European Business Time via email and live chat. We make every attempt to respond within several hours but a lot of our customers are pleased to find out that we are responding within a few minutes.
| Device | Windows | Linux | Tested |
|---|---|---|---|
| 3M Cogent CSD200 | |||
| 3M Cogent CSD330 | |||
| 3M Cogent CSD450 | |||
| 3M Cogent CS500i | |||
| 3M Cogent CS500e | |||
| 3M Cogent CS500p | |||
| 3M Cogent CS1000p |
| Device | Windows | Linux | Tested |
|---|---|---|---|
| U.are.U 4500 Fingerprint Reader Rev. 103 | |||
| U.are.U 5xxx Fingerprint Readers (5100, 5160, 5200 and 5300) | |||
| Eikon 510, 710 and Eikon II Fingerprint Readers |
| Device | Windows | Linux | Tested |
|---|---|---|---|
| Fujitsu PalmSecure Sensor |
| Device | Windows | Linux | Tested |
|---|---|---|---|
| Futronic BlackFin | |||
| Futronic FS50 | |||
| Futronic FS88H | |||
| Futronic FS90 | |||
| Futronic Sweep | |||
| Futronic SOI966 | |||
| Futronic SOI968 |
| Device | Windows | Linux | Tested |
|---|---|---|---|
| Nitgen Fingkey Hamster Series | |||
| Fingkey Mouse Series |
| Device | Windows | Linux | Tested |
|---|---|---|---|
| Safran MorphoSmart 1300 Series |
| Device | Windows | Linux | Tested |
|---|---|---|---|
| SecuGen Hamster Pro | |||
| SecuGen Hamster Pro 20 | |||
| SecuGen Hamster Plus | |||
| SecuGen Hamster IV |
| Device | Windows | Linux | Tested |
|---|---|---|---|
| DTU interactive displays | |||
| STU signature pads | |||
| STU-520 LCD Signature Pad |