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FabulaTech Forum Remote Desktop Solutions Webcam for Remote Desktop (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT) Cant get it working in AWS Workspace Previous topic | Next topic
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dthomp
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Cant get it working in AWS Workspace
on: Apr 23rd, 2020, 12:11pm 		Quote Quote  Modify Modify
Hello,  
 
Im attempting to get this working in AWS Workspaces. My host machine is MacOS Catalina and the Workspace is server 2016.  
 
I have installed both the client and server apps, I made the registry edit that was required and rebooted bout the workspace and the host machine.  
 
However, I still see the error: No connection to workspace module. Is there something else I need to do to get this up and running
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Sergey_Jarovski
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Re: Cant get it working in AWS Workspace
Reply #1 on: Apr 23rd, 2020, 4:17pm 		Quote Quote  Modify Modify
Hi,
 
Thanks for the interest in our product.
I am glad to assist you.
 
I would advise you to use MacFreeRDP:
https://www.fabulatech.com/webcam-for-remote-desktop-macos-workstation-help/install-macfreerdp.html
Last Edit: Feb 3rd, 2021, 10:14am by Forum Admin IP Logged
Sergey Jarovski

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dthomp
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Re: Cant get it working in AWS Workspace
Reply #2 on: Apr 23rd, 2020, 5:21pm 		Quote Quote  Modify Modify
Thank you for the response.  
 
Are you saying that I cannot use Webcam for Remote Desktop if I use the native WorkSpace client to access my workspace?  
 
Your requirements clearly states that the workspace app is supported
 
Requirements: OS X El Capitan, macOS Sierra, High Sierra, Mojave. One or more clients should be installed: Citrix Workspace app, Teradici PCoIP, VMware Horizon, Amazon WorkSpaces, FreeRDP 2.x.
 
Thanks,
Dave.
Last Edit: Apr 23rd, 2020, 5:30pm by dthomp IP Logged
dthomp
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Re: Cant get it working in AWS Workspace
Reply #3 on: Apr 23rd, 2020, 5:27pm 		Quote Quote  Modify Modify
Also,  
 
The instruction you provided assumes I have homebrew installed. If I dont I have to install that. So now I have to install 3 products on my machine to get this to up and running?
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Sergey_Jarovski
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Re: Cant get it working in AWS Workspace
Reply #4 on: Apr 23rd, 2020, 5:39pm 		Quote Quote  Modify Modify
Hi again,
 
Sorry, I forgot about "AWS".
Just install standard AWS Client and our Webcam for RD (workstation) on the local side.
What version of Webcam for RD (server) do you use on AWS side?
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Sergey Jarovski

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dthomp
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Re: Cant get it working in AWS Workspace
Reply #5 on: Apr 24th, 2020, 11:42am 		Quote Quote  Modify Modify
I am trying to use v2.8.32 on the Server and v 2.8.12 on my Mac.
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dthomp
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Re: Cant get it working in AWS Workspace
Reply #6 on: Apr 24th, 2020, 11:42am 		Quote Quote  Modify Modify
By any chance do I need to open any ports to get this to work?
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Sergey_Jarovski
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Re: Cant get it working in AWS Workspace
Reply #7 on: Apr 24th, 2020, 5:13pm 		Quote Quote  Modify Modify
Hi again,
 
Restart AWS client and try again.
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Sergey Jarovski

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dthomp
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Re: Cant get it working in AWS Workspace
Reply #8 on: Apr 27th, 2020, 10:14am 		Quote Quote  Modify Modify
Have rebooted the workspace several times.  
 
Ill try installing it on aother workspace later today and get back to you.
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dthomp
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Re: Cant get it working in AWS Workspace
Reply #9 on: Apr 27th, 2020, 11:15am 		Quote Quote  Modify Modify
Same problem on the new Workspace.  
 
I have reboote both the workspace and my physical machine.
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Sergey_Jarovski
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Re: Cant get it working in AWS Workspace
Reply #10 on: Apr 27th, 2020, 5:29pm 		Quote Quote  Modify Modify
Hi again,
 
Make the screenshot of Webcam for RD (server) GUI and send it to support@fabulatech.com.
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Sergey Jarovski

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paulg1216
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Re: Cant get it working in AWS Workspace
Reply #11 on: Jul 9th, 2020, 9:15pm 		Quote Quote  Modify Modify
What was the solution?
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haxx
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Re: Cant get it working in AWS Workspace
Reply #12 on: Sep 5th, 2020, 4:11am 		Quote Quote  Modify Modify
I'm having this problem as well. I tried changing these registry settings and did not help. Zoom does not detect a camera.
 
The program doesn't work on Windows 10 or Server 2016/2019
A technological change made in Windows 10 Anniversary Update caused a problem where Webcam for Remote Desktop failed to work. To apply workaround, launch regedit and create a REG_DWORD values named EnableFrameServerMode with the value 0 in the following registry locations:
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform
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Re: Cant get it working in AWS Workspace
Reply #13 on: Sep 7th, 2020, 8:08am 		Quote Quote  Modify Modify
Hi,
 
Do you see your web camera in Webcam for Remote Desktop (server) GUI?
https://www.fabulatech.com/webcam-for-remote-desktop-server-help/connecting-manual.html
You wrote "Zoom does not detect a camera". Does it mean that you don't see Fabulatech WebCam in the settings of Zoom? Or you see it but only with black screen or something else?
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Sergey Jarovski

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Re: Cant get it working in AWS Workspace
Reply #14 on: Jul 30th, 2021, 4:08pm 		Quote Quote  Modify Modify
Incompatibility with AWS workspaces has been a long known problem, for a while those registry keys fixed it, another thread suggested I download a version of the AWS client that doesn't seem to exist (the previous versions archive doesn't have a 3.19x, only 3.18 (32 bit AWS workspace client from here: https://clients.amazonworkspaces.com/Versions.html )
 
It worked last week on a different windows 10 machine but now won't work on a new laptop. AWS support is useless, so I was hoping to find a solution here...
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