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   USB Redirected but Not Scanning
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jamshed999
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USB Redirected but Not Scanning
« on: Aug 24th, 2011, 10:49am »
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We are running USB to RDP Workstation on a Win XP PC with a Fujitsu scanner attached by USB. Runnning Server version on a Windows 2008 Server Terminal Server Installation. The scanner is redirected correctly and shows as connected on the server. It also shows up in the Devices (in Server Control Panel) but is listed as “Unavailable”. We are unable to scan any documents as although the scanner appears to have been redirected there appears to be some problem with the connection.  
 
Could anyone suggest the solution to this please?  
 
Thanks
 
Jamshed
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Harry_Mitkov
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Re: USB Redirected but Not Scanning
« Reply #1 on: Aug 25th, 2011, 6:06am »
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Dear jamshed999,
 
Our support team will gladly assist you with resolving the issue you are facing with. To let us investigate it closely please send us the following information to support@fabulatech.com:
 
- The system information of both PC's where USB for Remote Desktop (Server and
Workstation) is installed. To get system information file you need to do the
following: Start -> Programs -> Accessories -> System Tools -> System
Information File -> Save.
- The USB for Remote Desktop log files. Please look for the logs in
%systemroot%\system32 folder (or if your PC is x64 then in
%systemroot%\syswow64). The log file names should be:
ftusbrdpsrv.log - for USB for Remote Desktop Server
ftusbrdpwks.log - for USB for Remote Desktop Workstation
-That would be great if you attach some screenshots of the problem.
 
While we are investigating the issue you are more thin welcome to try our USB over Network Solution. It does the same job as USB for Remote Desktop - redirects USB devices but does it in a different way.  
 
Here is the link:
http://www.fabulatech.com/usb-over-network.html
 
Also we are going to release special product for redirecting scanners.
It is called Scanner for RDP. It will be available really soon.
 
Thanks.
« Last Edit: Aug 26th, 2011, 1:34am by Harry_Mitkov » IP Logged
jamshed999
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Re: USB Redirected but Not Scanning
« Reply #2 on: Aug 26th, 2011, 3:40am »
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I've emailed the below to you as well as posting it here:
 
Dear Harry,
 
Thanks for your response. I have tried what you suggested – I connected over RDP to the PC with the scanner attached and was able to use the scanner fully on that PC. It worked without any problems.
 
I am still unable to get USB for RDP to work however. I have tried using USB over Network instead but that produces the same problem. The scanner is redirected and appears on the server as a device – I can view the device properties and the driver is correctly installed. The problem is that the scanner shows as unavailable and does not scan.  
 
I’d appreciate any help you could offer me with this. We are looking to buy licences for 2 USB devices but obviously the software must be working first!!  
 
Many thanks,
 
Jamshed
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