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  No connection to the Workstation module 		« Previous topic | Next topic »
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   Author  Topic: No connection to the Workstation module  (Read 4436 times)
sbramfitt
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No connection to the Workstation module
« on: Sep 4th, 2019, 11:46am »		 Quote Quote  Modify Modify
Can you confirm if USB for Remote Desktop is supported using the Teradici PCoIP client?
 
I'm working on an AWS Workspaces Desktop (Windows Server 2012 R2); if I connect using the AWS Workspaces client (Version 2.5.7.1205) running on Windows 10, I don't have any issues, but if I connect to the same system using the native Teradici PCoIP client (Version 19.08.0),  I get 'No connection to workstation module'  
 
 
 
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Sergey_Jarovski
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Re:  No connection to the Workstation module
« Reply #1 on: Sep 4th, 2019, 5:43pm »		 Quote Quote  Modify Modify
Hi,
 
Check the existence of ftvchan.dll on USB for Remote Desktop (workstation) PC here
C:\Program Files (x86)\Teradici\PCoIP Client\bin\vchan_plugins\
If you don't see our plugin there then you can copy it from  
C:\Program Files\Common Files\FabulaTech\Netlink 3\ forlder.
 
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Sergey Jarovski

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sbramfitt
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Re:  No connection to the Workstation module
« Reply #2 on: Sep 5th, 2019, 1:05pm »		 Quote Quote  Modify Modify
that's confirmed  
 
dir C:\Program Files (x86)\Teradici\PCoIP Client\bin\vchan_plugins\  
 
30/01/2018  13:53      240,544 ftvchan.dll
07/08/2019  19:53      346,912 pcoip_vchan_clipboard.dll
09/07/2019  18:55      342,504 pcoip_vchan_remoteprintclient.dll
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Sergey_Jarovski
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Re:  No connection to the Workstation module
« Reply #3 on: Sep 5th, 2019, 1:55pm »		 Quote Quote  Modify Modify
Ok,
 
Uninstall AWS client, reboot PC and try to reproduce the issue again.
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Sergey Jarovski

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sbramfitt
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Re:  No connection to the Workstation module
« Reply #4 on: Sep 5th, 2019, 2:24pm »		 Quote Quote  Modify Modify
Uninstalled AWS client
Rebooted both desktop and server
Still not working  
 
Also tried Serial Port for Remote Desktop - same issue
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Sergey_Jarovski
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Re:  No connection to the Workstation module
« Reply #5 on: Sep 6th, 2019, 11:37am »		 Quote Quote  Modify Modify
Hi again,
 
I can confirm the problem in loading our dll in case of latest Teradici Client (19.08.1).
Please wait a bit. I'll contact you soon.
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Sergey Jarovski

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sbramfitt
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Re:  No connection to the Workstation module
« Reply #6 on: Sep 6th, 2019, 12:00pm »		 Quote Quote  Modify Modify
thanks Sergey
 
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