I have a Hitachi Biometric Scanner that is in effect a multi function device. It is both a biometric scanner and a smartcart reader.
This device is attached to a linux based Igel UD3 but the reader element fails to pass through to a Citrix session even when I added a Vid & Pid for the smartcard element. (The actual scanner passes through with no issues using the fabulatech USB pass through)
Where it seems to go wrong is that the Gemalto software cannot contact the Biometric card reader. (yellow exclamation mark) and although the reader is present in Device Manager as a “Software Device”, it doesn’t install as the native ”smart card reader” bit which I’m sure is the crux of the problem and as a result the biometric reader doesn’t power up.
Here are the troubleshooting steps that I have taken
1. On a clean windows 10 machine, I plugged in the reader and it showed up as an unknown smartcard reader (no light on reader) 2. Installed the Biometric drivers from Hitachi and rebooted. Driver installed on local windows as “Microsoft USBccid Smartcard Reader (WUDF)”, (light activated on reader) 3. Started a Citrix Session. Device Manager shows no smart card reader but shows the Hitachi Biometric Device as a Software Device (There is no difference between what shows in device manager on a windows session or igel session) 4. Biometric Card reader successfully tested on the Citrix session using Windows
This seems to rule out Citrix as the reader works within a Citrix session when drivers are installed locally onto a Windows box. It would seem that some sort of drivers need to be installed within the Igel environment to make this work as when we plug the device into the Igel, the card reader does not light up as it does when plugging it into a windows environment.
When using the USB for Remote Desktop software on the Citrix backend, the scanner shows up within the software but the light still does not activate which seems to suggest that some Linux drivers are needed on the IGEL
Can anyone either confirm this or give me a few pointers please?
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Sergey_Jarovski FabulaTech Forum Moderator
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Re: Igel UD3 and Hitachi Biometric Scanner - Citri Reply #1 on: Aug 7th, 2019, 3:15pm
What do you mean by "even when I added a Vid & Pid for the smartcard element"?
Please run the following test: 1) plug your MFU into Win10 PC, install the device driver there and test the functionality of biometrics and smartcard reader locally; 2) run ICA session from Igel TC to Win10 PC; 3) test the functionality of biometrics and smartcard reader on the remote side within ICA session. Send me your test results after that.
Hi Thanks for the quick reply. I have tested Citrix passthrough via Windows and it works fine. It just doesn't work through the Linux based Igels. (The light on the Biometric reader doesn't come on when it is plugged into the IGEL)
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Sergey_Jarovski FabulaTech Forum Moderator
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Re: Igel UD3 and Hitachi Biometric Scanner - Citri Reply #3 on: Aug 8th, 2019, 8:28am
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