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   Author  Topic: I have problem with dowload  (Read 2870 times)
vincitytaymodaimo
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I have problem with dowload
« on: Sep 29th, 2018, 3:04am »
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Just downloaded the trial version of your software yesterday, I'm trying to find a solution for a client of mine.  
It's a dental practice which is opening a remote site in which they will be using RDP. Problem is with the digital X-ray sensors, they are not much more then fancy scanners, really, Xray's are shot from the tube, the crystal inside the sensors stops them and then a screen behind it captures it (all inside the tiny device which fits into your mouth).  
The device gets redirected just fine, I can open the software's control panel and see that it recgonizes it, and it says "connected". But the first sign of problem is that the firmware doesn't get downloaded/uploaded, there's a little system tray icon that each time you connect the device locally it reads it and gives off a message "uploading/downloading" firmware. I tried to use the device anyway but no go, the Xray software doesn't see it.  
Anything I can try?  
 
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Sergey_Jarovski
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Re: I have problem with dowload
« Reply #1 on: Oct 1st, 2018, 9:19am »
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Dear customer,
 
Thanks for your interest in out product.
With help of USB for Remote Desktop you can redirect any usb devices from the local to the remote side within RD (RDP/ICA/PCoIP) session.
One clarification.
You must be sure that your Xray software is intended for use within RDP session.
Just run the following test:
1) plug Xray device into PC#1, install device driver there, try to operate it (in Xray SW) locally;
2) run RDP session from any other your LAN PC#2 to PC#1, run Xray app (on the remote side within RDP session), try to operate device in it.
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Sergey Jarovski

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