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   Author  Topic: Webcam install breaks Excel 2013  (Read 490 times)
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Webcam install breaks Excel 2013
« on: Jun 18th, 2021, 2:33pm »
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We purchased 10 licenses of this software.  It works great until there is a reboot.  Once the RDS (Windows Server 2016) server reboots Microsoft Excel 2013 stops working and gives the following error.  Has anyone else experienced this issue and is there a resolution?   We also use FabulaTech Scanner software at the same time and it has always worked fine.
 
https://imgur.com/ik9japW
 
https://imgur.com/7b06z1A
« Last Edit: Jun 18th, 2021, 2:35pm by username » IP Logged
Sergey_Jarovski
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Re: Webcam install breaks Excel 2013
« Reply #1 on: Jun 18th, 2021, 3:52pm »
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Hi,
 
Please do the following:
1) open the following key in the system registry on Webcam/Scanner for Remote Desktop (server) PC:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ftsjail
2) find Multi-String Value (REG-MULTI_SZ) ExcludeProcesses
3) add the data into it:
*\excel.exe
4) reboot Webcam/Scanner for Remote Desktop (server) PC.
« Last Edit: Jun 18th, 2021, 6:12pm by Sergey_Jarovski » IP Logged

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Re: Webcam install breaks Excel 2013
« Reply #2 on: Jun 18th, 2021, 3:52pm »
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Thank you so much!  This worked perfectly, have a great day!
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