FabulaTech Forum - "The internal error occurred"

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Webcam for Remote Desktop (Moderators: Andrew, Sergey_Jarovski, Tim_GaliullinFT)
"The internal error occurred"

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Topic: "The internal error occurred" (Read 4826 times)

Edios
FabulaTech Forum Newbie

Posts: 1

"The internal error occurred"
« on: Jan 30^th, 2012, 7:02am »

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Hi,

i'm just evaluating webcam for remote desktop for one of our customers. We want to user skype on a terminal server (win 2008 r2).

Every time a user logs off the error "The internal error occurred. The program cannot be restarted in the current session" occurs and no user can connect a camera until the next reboot of the server. I have tried reinstalling the server and workstation components.

Any suggestions? I would really like to use this product for our customer.
Thanks, Michael

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Harry_Mitkov
FabulaTech Forum Full Member

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Posts: 136

Re: "The internal error occurred"
« Reply #1 on: Jan 30^th, 2012, 8:45am »

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Dear Edios,

We are more then interested in resolving this issue.
Please send us the log files to support@fabulatech.com so we can analyse the problem

Here is where you can find the log files.

Workstation:

ftwebcamsvc.log
Location: Windows\system32 (x86 OS) OR Windows\sysWOW64 (x64 OS)

Server:

ftwebcamrecv-exe.log
Location: C:\Users\%USER_NAME%\AppData\Local\WebCam for Remote Desktop

ftwebcamrecv-dll.log
Location: C:\Users\%USER_NAME%\AppData\Local\WebCam for Remote Desktop

ftwebcam.log
Location: C:\Users\%USER_NAME%\AppData\Local\WebCam for Remote Desktop

Thanks in advance!

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