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   Author  Topic: Canceling pending irp failed! Device handle  (Read 2626 times)
kripe
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Canceling pending irp failed! Device handle
« on: Sep 22nd, 2022, 3:23pm »
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(im sorry, i took wrong topic, this is for USB over Network)
Good afternoon,
We have an electronic key that is used for cryptography
Sometimes a problem happens and it disappears in the virtual machine
Sometimes plug/unplug the device (key) helps.
 
 
What OS do you use on the remote side?
Windows server 2012 r2 (Host)
Windows server 2012 r2 (Virtual)
 
What remote desktop protocol are you using for remoting?
RDP 8.1
 
 
Do you see the usb as available device in USB for Remote Desktop (server) GUI?
Yes
 
 
 
Full Log
https://file.io/mCCBqEqdTdKo
« Last Edit: Sep 22nd, 2022, 4:15pm by kripe » IP Logged
Tim_GaliullinFT
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Re: Canceling pending irp failed! Device handle
« Reply #1 on: Sep 23rd, 2022, 2:00pm »
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Dear Kripe,
Thank you for contacting us.
 
There are not enough information in the log files.  
 
Please Open Preferences of USB over Network Server and Client, set the log level to debug.  
Then delete the log files from C:\ProgramData\FabulaTech on both sides and reproduce the issue again 2-3 times.  
 
Send the log files from both sides to us and mark the local time when the issue appeared again.
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kripe
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Re: Canceling pending irp failed! Device handle
« Reply #2 on: Oct 12th, 2022, 8:18pm »
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debug.log
 
 
https://file.io/oLb77b3vCplg
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Tim_GaliullinFT
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Re: Canceling pending irp failed! Device handle
« Reply #3 on: Oct 14th, 2022, 2:35pm »
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Dear Kripe,
 
Please create the following registry value on the local (Workstation) side:
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ftusbrdwks
 
InterruptCfg (DWORD) = 0
 
Unplug your device and plug it again, then try to reproduce the issue;
 
If this doesn't help -- download our USB Monitor PRO, install it on the local side and choose your device for monitoring. Then reproduce the issue and send the log file of USB Monitor PRO to us.
https://www.fabulatech.com/usb-monitor-pro-download.html
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