Has anyone experimented with a USB signature pad? I have the software installed. The device shows up and is recognized. When I do a signature it appears all jittery. I am also connecting through citrix (ica). I tried RDP as well and the same thing happens. A signature is formed but the lines go all over the place.
Yes I am using the newest version. I am not sure if any kind of latency causes the issue. It seems to generally go in the right direction then all of a sudden it just starts scribbling. If I hold the pen down to the screen it will start making lines near that area.
It is a WAN connection going through VPN. It has response times of 20ms. This is where our citrix servers are located.
We have been using the serial verison of topaz signature pads fine, but we want to get away from serial due to supply and having to have another peice of technology serial to usb adapter for it to work.
I just did a local test from one computer to another one. The signature came across perfectly! So it seems like the software does not have anyway of fixing sensitive devices regarding latency. I think if you can incorporate that into your product it would be a game changer.
I know this thread is old, but we have the same Problem. We use USBforRemote Server 5.0.2 and Citrix Xenapp 6.5. Igel are Linux UD5-LX 40, FW 5.03.190.01. We use Signpads from Wacom STU-520A.
The signature, when signing slowly it works pretty good. But when you sign fast, then it Looks like the Picture from "thec0dy":
http://s9.postimg.org/3uirur627/signature.jpg
And normally People are very fast to sign a document, so we cannot rollout in this condition. Is there something we can do to improve this?
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