Hi teams, I purchase the license (version 6.0.6.1) and used it for several weeks on our USB pandrive and android phone (Galaxy J4+) But today I found I cannot see my android phone on explorer after connect success, but can see it on device manager of windows 10 platform. I must emphasis I can see my android phone on explorer yesterday, but today it's disappeared on explorer. What is going on and How should I solve it? Thanks.
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Tim_GaliullinFT FabulaTech Forum Moderator
FabulaTech Forum Newbie
Posts: 25
Re: Phone connected success, but disappear in expl Reply #1 on: May 10th, 2022, 8:04am
Please do the following steps: 1) Make sure that you have selected a required type of connection after the the device plugged in 2) Open Disk Manager and specify the letter for the device storage
Try to enable the use of Legacy Bus: 1) Open Windows Registry Editor on the Server side 2) Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ftusbsrvc 3) Create DWORD value (value data 1) named UseLegacyBus at this location 4) Restart your OS and try to reproduce the issue.
If nothing was helpful, please enable the *debug* log level in Preferences of USB over Network (both sides), reproduce the issue 2-3 times and send the log files to support@fabulatech.com with description of the problem. The log files are located at C:\ProgramData\FabulaTech\USB over Network
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