I updated usb over network server from v5.0.6 to v5.2.2. v5.2.2 server works normally and shows all the device at the beginning as i open it, however, after a few minutes, all the device disappear suddenly.
I reopen v5.2.2, and windows jumps a message saying: 'Shell < - > Service' communication API not loaded!!! And v5.2.2 cannot detect any device unless i reboot computer. But even though i reboot computer, it only works normally at the beginning but repeats the situation that i mention above.
I also use: 1. wmic product where vendor='fabulatech' call uninstall (by cmd.exe) 2. restart PC 3. wmic product where vendor='fabulatech' get name (by cmd.exe) to confirm installations is empty. 4. install v5.2.2
But the problem keeps showing. What can i do now ? Thanks.
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Sergey_Jarovski FabulaTech Forum Moderator
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Re: 'Shell < - > Service' communication API Reply #1 on: Nov 19th, 2018, 7:47am
You have a crash of USB over Network (Server Core) service. 1) let me know all steps for reproducing the issue; 2) enable the dump creation according to this instruction ("If our software crashes, do the following" section): https://www.fabulatech.com/usb-over-network-server-help/troubleshooting-server.html reproduce the issue, collect the crash dump of our service, zip it and send to me (support@fabulatech.com).
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