Online Talk to our
support team or
sales department.
Sep 27th, 2021, 9:37am
Welcome, Guest. Please Login or Register.
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print
   Author  Topic: Scanner not showing in AWS Workspace  (Read 2135 times)
Scott_L
FabulaTech Forum Newbie
*



View Profile         
Posts: 3
Scanner not showing in AWS Workspace
« on: Oct 17th, 2017, 6:20pm »
Quote Quote  Modify Modify

I've previously had this working but with multifunction printers. Starting yesterday I began working to get scanners to work. When I log into the workspace the FabulaTech icon is gray and gives a message that there is no workstation connection. I get this message from multiple systems. The workstation package has been installed to the physical computer and the server component to the workspace at AWS. The host computers run Windows 7 64-bit, the workspace is essentially a terminal server session to a Windows 2012 R2 Datacenter server.
 
Thank you for any ideas on this problem
 
Scott L
IP Logged
Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God
*****



View Profile   WWW         
Gender: male Posts: 534
Re: Scanner not showing in AWS Workspace
« Reply #1 on: Oct 18th, 2017, 9:36am »
Quote Quote  Modify Modify

Hi Scott,
 
As I understand that you have a "No connection to workstation module" message of Scanner for Remote Desktop (server) GUI (on the remote side within RD session), correct?
If yes, please check the status of "FabulaTech Scanner for RD Workstation" and "FabulaTech Netlink 3 supervisor" services on Scanner for Remote Desktop (workstation) PC, run them if needed.
IP Logged

Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com
Scott_L
FabulaTech Forum Newbie
*



View Profile         
Posts: 3
Re: Scanner not showing in AWS Workspace
« Reply #2 on: Oct 18th, 2017, 3:01pm »
Quote Quote  Modify Modify

Hi Sergey
 
The workspace shows the following services as running FabulaTech License Server, FabulaTech Netlink 3 session service, FabulaTech Netlink 3 supervisor service and FabulaTech Scanner for RD Server; There isn't a workstation service showing on the remote Workspace.
 
Scott
IP Logged
Sergey_Jarovski
FabulaTech Forum Moderator
FabulaTech Forum God
*****



View Profile   WWW         
Gender: male Posts: 534
Re: Scanner not showing in AWS Workspace
« Reply #3 on: Oct 19th, 2017, 7:47am »
Quote Quote  Modify Modify

Dear Scott,
 
One clarification.
You must:
- install Scanner for Remote Desktop (workstation) locally (on Win7x64 PCs);
- install Scanner for Remote Desktop (server) on the remote (AWS) side (on Win2k12r2 PC).
 
I wrote "please check the status of "FabulaTech Scanner for RD Workstation" and "FabulaTech Netlink 3 supervisor" services on Scanner for Remote Desktop (workstation) PC". But you are talking about Scanner for Remote Desktop (server) PC.
IP Logged

Sergey Jarovski

FabulaTech
===================
http://www.fabulatech.com
Pages: 1  Reply Reply  Notify of replies Notify of replies  Print Print

« Previous topic | Next topic »