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   Author  Topic: BSOD with ftvspenum.sys and broken connection  (Read 2026 times)
yoyo
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BSOD with ftvspenum.sys and broken connection
« on: Jan 27th, 2010, 7:13am »
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Hello,
 
 
Sorry for the language, I am French.
 
I has some problems with Network Serial Port Kit.
A Windows 2003 server crashed with a blue screen and dump this morning was the first time.
Periodically, I encounter another problem, ports pass in broken connection.
 
Does anyone have an idea of what's happening please?
 
 
My configuration:
 
First server:
 
Network Serial Port Kit version: 5.6.2.
Windows Server 2008 R2 Enterprise (64 bit).
 
Second server:
 
Network Serial Port Kit version: 5.6.2.
Windows Server 2003 R2 SP2 (32 bit).
 
 
If necessary I can send the file dump this morning.
 
 
Below the file c: \ windows \ system32 \ nspk-err.log:
 
Wed Sep 16 11:16:21 2009
    5.6.2: Error (2404). Module: NspkEngine (1281).  
 
Wed Sep 16 11:50:41 2009
    5.6.2: Error (1230). Module: NspkEngine (549).  
 
Wed Sep 16 15:09:35 2009
    5.6.2: Error (2404). Module: NspkEngine (1281).  
 
Wed Sep 16 15:10:42 2009
    5.6.2: Error (183). Module: VirtualPortsEngine (129).  
 
Thu Sep 17 01:16:13 2009
    5.6.2: Error (4). Module: VirtualPortsEngine (119).  
 
Thu Sep 17 01:16:49 2009
    5.6.2: Error (4). Module: VirtualPortsEngine (119).  
 
Thu Sep 17 01:17:21 2009
    5.6.2: Error (4). Module: VirtualPortsEngine (119).  
 
Fri Sep 25 20:20:23 2009
    5.6.2: Error (1460). Module: ServiceEngine (759).  
 
Tue Dec 15 11:06:04 2009
    5.6.2: Error (232). Module: NspkIface (246).  
 
Thu Jan 07 11:13:00 2010
    5.6.2: Error (1230). Module: NspkEngine (549).  
 
Tue Jan 26 08:46:26 2010
    5.6.2: Error (1230). Module: NspkEngine (549).  
 
Tue Jan 26 08:54:32 2010
    5.6.2: Error (1230). Module: NspkEngine (549).  
 
Wed Jan 27 11:31:14 2010
    5.6.2: Error (1230). Module: NspkEngine (549).
« Last Edit: Jan 27th, 2010, 7:14am by yoyo » IP Logged
George_White
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #1 on: Jan 28th, 2010, 12:21am »
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yoyo,
 
yes, please send us the dump. But we need the full kernel memory dump please.
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #2 on: Jan 28th, 2010, 2:26am »
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Hello,
 
I have the minidump available here:
 
http://dl.free.fr/vgMRqLOzp
 
 
And the dump track MEMORY.DMP here:
 
http://dl.free.fr/ot02xqiWF
 
 
Thank you in advance
 
« Last Edit: Jan 28th, 2010, 2:45am by yoyo » IP Logged
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #3 on: Jan 28th, 2010, 5:44am »
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Ok, thanks, so MEMORY.DMP is the full memory dump?
 
I will pass it on to the developers, but unfortunately due to heavy workload they will be able to take a look at the files only after February 8, is this acceptable for you?
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yoyo
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #4 on: Jan 28th, 2010, 8:02am »
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Yes, MEMORY.DMP is the full memory dump.
 
No problem for the delay.
 
 
Thank you to watch what happens.
« Last Edit: Jan 28th, 2010, 8:04am by yoyo » IP Logged
yoyo
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #5 on: Feb 9th, 2010, 12:21am »
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Hello,
 
Have you had time to analyze the dump?
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George_White
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #6 on: Feb 9th, 2010, 7:58am »
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Yes, now we can give you a debug driver, so that you can replace it, reproduce the problem and send us the dump again. Please let me know if you are ready to do this.
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yoyo
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #7 on: Feb 10th, 2010, 12:00am »
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ok I'm ready, what does it do exactly ?
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George_White
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #8 on: Feb 10th, 2010, 5:36am »
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It's designed to save some specific information after you reproduce the BSOD again.
 
I sent you detailed instructions to your email address.
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yoyo
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #9 on: Feb 11th, 2010, 12:00am »
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Thank you
 
I replaced the two files. Sys that you sent me and restarted the server.
We are now waiting for the next BSOD.
 
Could you tell me more about these files please?
These are the drivers used by the Network Serial Port Kit?
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #10 on: Feb 11th, 2010, 1:18am »
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Yes, they are program drivers, and please don't worry, they are completely safe.
After the BSOD they will help to capture specific information our developers need to fix this issue
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yoyo
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #11 on: Feb 25th, 2010, 12:00am »
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Hello,
 
 
We did not encounter any BSOD since the establishment of drivers debug by cons, yesterday we had a problem with the connection.
 
The virtual port is passed Broken connections.
 
We had to restart the service "Network Serial Port Kit" but impossible.
We have manually stopped the process "nspk.exe" then try to start the service which has successfully start after several tries.
 
Sometimes we even have to recreate the connection to the software work again.
 
 
Have you ever encountered this problem?
Y Has there solutions?
 
 
Thank you in advance for your reply
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #12 on: Feb 25th, 2010, 7:55am »
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For BSOD's with our serial port products we usually give a fixed driver, I'll send you further instructions via email.
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yoyo
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Re: BSOD with ftvspenum.sys and broken connection
« Reply #13 on: Feb 25th, 2010, 8:23am »
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Hello,
 
The server on which the BSOD occurred is 32 bits.
 
The second server is itself in 64 bit but never had a BSOD.
 
What these new drivers will have more?
 
Thank you
 
I've responded by email with screenshots.
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