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FabulaTech Forum Remote Desktop Solutions USB for Remote Desktop (Moderators: Sergey_Jarovski, Tim_GaliullinFT, Andrew) canon captureonetouch problem Previous topic | Next topic
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gogo23
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canon captureonetouch problem
on: Jun 25th, 2013, 3:56am 		Quote Quote  Modify Modify
Hello  
I have got USB Canon scaner DR-2510C connected to win8 workstation where USB for remote desktop (workstation) is installed.  
Remote side is Xenapp 6.5 (ICA) on Win2k8r2. Usb remote desktop for server, captureontouch canon scanning utility is installed.
Drivers for scanner are installed on both sides (for sure).
Canon Dr-2510 is redirected successfully (i find it in devices on the server).
Terminal server with connection ID is created.
if I want to use Captureontouch utility for scanning, after pushing START button "Error occured".
 In event viewer is nothing relevant.
thanks for reply
gogo
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fbluemel
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Re: canon captureonetouch problem
Reply #1 on: Jan 5th, 2015, 8:13am 		Quote Quote  Modify Modify
i have the same problem.
 
(Win Server 2008 R2, Igel Thinclient, Canon DR-C125)
 
Error: 4437
Last Edit: Jan 5th, 2015, 8:14am by fbluemel IP Logged
Sergey_Jarovski
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Re: canon captureonetouch problem
Reply #2 on: Jan 9th, 2015, 9:58am 		Quote Quote  Modify Modify
Hi
Please let me know the following:
- what version of USB for Remote Desktop do you use ?
Note that the versions of USB Remote Desktop server and workstation must be the same;
- what usb port (2.0/3.0) do you use on the workstation side of USB Remote Desktop ?
- do you have the possibility to plug your scanner to the USB Remote Desktop server side and check the functionality of CaptureOnTouch ?
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