i was wondering if someone can help me we have been using the Usb for remote desktop product for about 1 year or so. we are having a huge problem trying to effectively redirect usb modems over to the terminal server with a multi user envirionment. what is happening is that everyone is using the same modem so the program is unable to figure out what modem belongs to who thus not assigning a modem to the program. when the customers call me i manually asign one of the modems but i do not know to what user does the modem belongs to so i gets to the point where it interrupts other people's phone calls....this is an ongoing issue that i need taken care off as soon as possible.
the other problem that i am having is on one computer i am getting the following error.
what i do is uninstall the program and then reinstall again...but then 2 days the program will give me the same error. the computer is running windows XP SP3 and it's in a domain envirionment.
please help me out with this.
Thank you
Diego Orellana 305-470-1851
Last Edit: Mar 27th, 2012, 10:32am by diegosoftrex
1. Our software allows to assign "nicknames" to the devices. Try this feature. With it you will be able to recognize the modems.
2. Please send me a screenshot with "Device Instance ID" of two modems. (Open Device manager --> Select your device --> right click on it, properties --> Details, Device Instance ID)
3. Regarding this error MODULE: FTSHELLAPP (324). Usually it appears when the service is down. To fix it restart "USB for Remote Desktop Service". No need to reinstall the software.
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