Hi, I just upgraded to a new home computer. Dell optiplex 980 32 bit op system, with Windows 7 ultimate. I tried downloading usb for RDC to this computer. I upgraded the server at work to this latest version.
The first time I installed it to the workstation, I was getting an error that there were no drivers for this device, something to that effect and all of my usb devices stopped working.
I then un installed the program and reinstalled it, however, the program does not recognize any of my usb devices. There is nothing there to redirect. When I log onto server at work my home keyboard and mouse work. The only thing I really need redirected is my home printer. Everthing worked fine on my old computer Help.
We are more then interested in resolving your issue. Please send us a message to support@fabulatech.com with a following information so we can investigate the issue:
- The system information of both PC's where USB for Remote Desktop (Server and Workstation) is installed. To get system information file you need to do the following: Start -> Programs -> Accessories -> System Tools -> System Information File -> Save. - The USB for Remote Desktop log files. Please look for the logs in %systemroot%\system32 folder (or if your PC is x64 then in %systemroot%\syswow64). The log file names should be: ftusbrdpsrv.log - for USB for Remote Desktop Server ftusbrdpwks.log - for USB for Remote Desktop Workstation - The exact model of your printer
I found the correct log file on server, however, I had to uninstall the program from my home computer. While the program was installed on home computer, I was unable to print anything, and could only see that there were jobs waiting to be printed. As soon as I uninstalled USB for RDC, printer started working again.
Printer HP Laser Jet P3005D
Home Office Computer OS NameMicrosoft Windows 7 Ultimate Version6.1.7600 Build 7600 Other OS Description Not Available OS ManufacturerMicrosoft Corporation System NameDINA-PC System ManufacturerDell Inc. System ModelOptiPlex 980 System TypeX86-based PC ProcessorIntel(R) Pentium(R) CPU G6950 @ 2.80GHz, 2793 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/DateDell Inc. A05, 11/3/2010 SMBIOS Version2.6 Windows DirectoryC:\Windows System DirectoryC:\Windows\system32
Boot Device\Device\HarddiskVolume2 LocaleUnited Kingdom Hardware Abstraction LayerVersion = "6.1.7600.16385" User NameDina-PC\Dina Time ZoneEastern Standard Time Installed Physical Memory (RAM)4.00 GB Total Physical Memory3.43 GB Available Physical Memory2.28 GB Total Virtual Memory6.85 GB Available Virtual Memory5.30 GB Page File Space3.43 GB Page FileC:\pagefile.sys
Server at Work
OS NameMicrosoft(R) Windows(R) Server 2003, Standard Edition Version5.2.3790 Service Pack 2 Build 3790 Other OS Description R2 OS ManufacturerMicrosoft Corporation System NameDM-TS1 System ManufacturerDell Inc. System ModelPowerEdge SC1435 System TypeX86-based PC Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz Processorx86 Family 15 Model 65 Stepping 3 AuthenticAMD ~1995 Mhz BIOS Version/DateDell Inc. 1.4.4, 5/2/2008 SMBIOS Version2.4 Windows DirectoryC:\WINDOWS System DirectoryC:\WINDOWS\system32 Boot Device\Device\HarddiskVolume2 LocaleUnited States Hardware Abstraction LayerVersion = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)" User NameDMMEDICAL\administrator Time ZoneEastern Standard Time Total Physical Memory4,094.14 MB Available Physical Memory2.23 GB Total Virtual Memory7.83 GB Available Virtual Memory6.04 GB Page File Space4.00 GB Page FileC:\pagefile.sys
I am trying to access my system32 log file and I keep getting this error
--------------------------- WordPad --------------------------- The document C:\Windows\System32\log.txt is in use by another application and cannot be accessed. --------------------------- OK --------------------------- I have checked my processes, Do you know of a reason why I can not open this log file.
The log file C:\Windows\System32\log.txt has nothing to do with Fabulatech solutions.
We need the following log files that located ant %systemroot%\system32 folder ftusbrdpsrv.log - for USB for Remote Desktop Server ftusbrdpwks.log - for USB for Remote Desktop Workstation
Whet USB for Remote Desktop Workstation is installed - how do the USB devices appear in the Device Manager? ( normally or with some error code?)
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