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Topic: USB key disappeared after stop sharing (Read 11464 times)

chris.wang
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USB key disappeared after stop sharing
on: May 25^th, 2017, 12:26am

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Hello,
Could help me to check below issue ?

@Environment:
�- Client : windows 7
�- Server : Win svr 2012 R2 , port:33111
�- Application version : 5.2 for client/server, trial version
�- USB device : USB key

@Reproducing steps:
�1. Server : Advanced sharing with options : "reset power", "reset device on sharing".
�2. Client : connect to shared usb key , status "connected"
�3. Client �: disconnect shared usb key, status " ready for connection"
�4. Server : �status back to "shared, not connected" after 24 seconds.
�5. Client �: connect again with status " Ready to be safely disconnected" �<---usb key cannot use in client side
�6. Server : stop sharing , usb key disappeared from "usb over network"
�7. windows server show "USB Device Not Recognized"
�8. Server : still cannot see usb key, but error occurred in log every seconds

@Log for above step #5: ( Client connect to usb key <2nd time>)
2017.05.25 11:58:06.538 [1188] [2152] [INFO]: CUsbClientConnection::ReadThread: eCtrlDevConnect nUniqId=2
2017.05.25 11:58:06.538 [1188] [2152] [DEBUG]: CUsbDevice::OnConnected: TROUBLESHOOTING_SET1STCONFIG: ConfigureDevice.
2017.05.25 11:58:06.538 [1188] [2152] [ERROR]: Configuring device failed! Device handle(1808). Error 31: A device attached to the system is not functioning.
2017.05.25 11:58:06.538 [1188] [2152] [DEBUG]: CUsbClientConnection::SendServerInfo: Sublic availavle: 0

@Log for above step #8:
017.05.25 12:07:14.740 [1188] [1408] [INFO]: CPlugUnplugManager::ManageThread: Start device sharing. nUniqId=3
2017.05.25 12:07:14.740 [1188] [1408] [ERROR]: CPlugUnplugManager::MakeDeviceShared(): CyclePort failed (for device: 3)Error 2InstId: USB\VID_0000&PID_0002\8&229AB8E&0&4

2017.05.25 11:58:06.538 [1188] [2152] [DEBUG]: CUsbEngine::FinishConnectToDev: completed successfully

�

Last Edit: May 25^th, 2017, 2:03am by chris.wang

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chris.wang
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Re: USB key disappeared after stop sharing
Reply #1 on: May 25^th, 2017, 12:34am

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## USB Key pluged
2017.05.25 11:50:06.022 [1188] [1408] [INFO]: CPlugUnplugManager::ManageThread: New device arrived. UniqId=2, InstId=USB\VID_155B&PID_8102\8&229AB8E&0&4, IsShared=TRUE, bShareConsciously=TRUE
2017.05.25 11:50:06.108 [1188] [1408] [INFO]: CPlugUnplugManager::ManageThread: Device parameters parsed. (nUniqId=2 Name=HDZB uKeyCI800-K22 VID=155b, PID=8102, bcd=100 Serial= Port=407040102 IsShared=TRUE, bShareConsciously=TRUE)
2017.05.25 11:50:06.108 [1188] [1408] [DEBUG]: CPlugUnplugManager: Shocked

nDevicePlugged(): nUniqId=2
2017.05.25 11:50:06.108 [1188] [1408] [DEBUG]: CUsbDevice::CUsbDevice : New instance of usb device created (UniqId: 2)
2017.05.25 11:50:06.108 [1188] [1408] [DEBUG]: CUsbDevice::CUsbDevice : Interrupt caching for device(2) is on
2017.05.25 11:50:06.108 [1188] [1408] [DEBUG]: CPlugUnplugManager: Shocked

nDeviceShared(): nUniqId = 2, szSharedDevSymlink="\\.\USB#VID_155B&PID_8102#8&229ab8e&0&4#{181e8159-044d-40aa-bc7d-3b5196129a10}"
2017.05.25 11:50:06.108 [1188] [1408] [INFO]: CFtUsbApi: Shocked

pen device, symlink: \\.\USB#VID_155B&PID_8102#8&229ab8e&0&4#{181e8159-044d-40aa-bc7d-3b5196129a10}
2017.05.25 11:50:06.108 [1188] [1408] [DEBUG]: CUsbDevice: Shocked

nShared: nUniqId=2, Symlink ="\\.\USB#VID_155B&PID_8102#8&229ab8e&0&4#{181e8159-044d-40aa-bc7d-3b5196129a10}"
2017.05.25 11:50:06.108 [1188] [1408] [INFO]: CUsbDevice: Shocked

nShared: Device shared, but is not correct state, unshare procedure called nUniqId=2
2017.05.25 11:50:06.108 [1188] [1408] [INFO]: CUsbDevice::Unshare(): unshare: nUniqId = 2, szDevInstId = "USB\VID_155B&PID_8102\8&229AB8E&0&4"
2017.05.25 11:50:06.124 [1188] [1408] [DEBUG]: CPlugUnplugManager::MarkDeviceToChangeState(): device marked for unsharing. nUniqId=2
2017.05.25 11:50:07.129 [1188] [1408] [INFO]: CPlugUnplugManager::ManageThread: Start device unsharing. nUniqId=2
2017.05.25 11:50:08.131 [1188] [1408] [INFO]: CPlugUnplugManager::ManageThread: CPlugUnplugManager::ManageThread: report engine about unshared device, nUniqId=2
2017.05.25 11:50:08.131 [1188] [1408] [DEBUG]: CPlugUnplugManager: Shocked

nDeviceUnshared(): nUniqId = 2
2017.05.25 11:50:08.131 [1188] [1408] [DEBUG]: CUsbDevice: Shocked

nUnshared(): DeviceId: 2

## USB key shared in server side ##
2017.05.25 11:50:47.628 [1188] [1236] [DEBUG]: CUsbEngine::AddRule: Adding rule (ruleID=11)
2017.05.25 11:50:47.628 [1188] [1236] [DEBUG]: CUsbEngine::ApplyRule(): Apply rule (VID:155b PID:8102 REV:100 serial: port:7040102)
2017.05.25 11:50:47.628 [1188] [1236] [INFO]: CUsbDevice::ApplyRule: Rule 11 applied for device 2
2017.05.25 11:50:47.628 [1188] [1236] [INFO]: CUsbDevice::Share(): share: nUniqId = 2, szDevInstId = "USB\VID_155B&PID_8102\8&229AB8E&0&4"
2017.05.25 11:50:47.628 [1188] [1236] [DEBUG]: CPlugUnplugManager::MarkDeviceToChangeState(): device marked for sharing. nUniqId=2
2017.05.25 11:50:48.162 [1188] [1408] [INFO]: CPlugUnplugManager::ManageThread: Start device sharing. nUniqId=2
2017.05.25 11:50:48.162 [1188] [1408] [DEBUG]: CPlugUnplugManager::MakeDeviceShared(): Troubleshoting flag set: Resetting power
2017.05.25 11:50:53.195 [1188] [1408] [DEBUG]: CPlugUnplugManager: Shocked

nDeviceShared(): nUniqId = 2, szSharedDevSymlink="\\.\USB#VID_155B&PID_8102#8&229ab8e&0&4#{181e8159-044d-40aa-bc7d-3b5196129a10}"
2017.05.25 11:50:53.195 [1188] [1408] [INFO]: CFtUsbApi: Shocked

pen device, symlink: \\.\USB#VID_155B&PID_8102#8&229ab8e&0&4#{181e8159-044d-40aa-bc7d-3b5196129a10}
2017.05.25 11:50:53.211 [1188] [1408] [DEBUG]: CUsbDevice: Shocked

nShared: nUniqId=2, Symlink ="\\.\USB#VID_155B&PID_8102#8&229ab8e&0&4#{181e8159-044d-40aa-bc7d-3b5196129a10}"
2017.05.25 11:50:53.211 [1188] [1408] [DEBUG]: CUsbDevice::StartUrbProcessing: begin, uniqID=2

## Client connected to usb key <1st case>
2017.05.25 11:53:59.520 [1188] [2152] [INFO]: CUsbClientConnection::ReadThread: eCtrlDevConnect nUniqId=2
2017.05.25 11:53:59.520 [1188] [2152] [DEBUG]: CUsbDevice: Shocked

nConnected: TROUBLESHOOTING_SET1STCONFIG: ConfigureDevice.
2017.05.25 11:53:59.520 [1188] [2152] [DEBUG]: CUsbClientConnection::SendServerInfo: Sublic availavle: 0
2017.05.25 11:53:59.520 [1188] [2152] [DEBUG]: CUsbEngine::FinishConnectToDev: completed successfully

## Client disconnected usb key <1st case>
2017.05.25 11:56:19.113 [1188] [2152] [INFO]: CUsbClientConnection::ReadThread: eCtrlDevDisconnect nUniqId=2
2017.05.25 11:56:19.113 [1188] [2152] [DEBUG]: CUsbEngine: Shocked

nDeviceDisconnected: Strart nUniqId=2
2017.05.25 11:56:42.160 [1188] [2152] [DEBUG]: CUsbClientConnection::SendServerInfo: Sublic availavle: 1

## Client connect to usb key <2nd case>
2017.05.25 11:58:06.538 [1188] [2152] [INFO]: CUsbClientConnection::ReadThread: eCtrlDevConnect nUniqId=2
2017.05.25 11:58:06.538 [1188] [2152] [DEBUG]: CUsbDevice: Shocked

nConnected: TROUBLESHOOTING_SET1STCONFIG: ConfigureDevice.
2017.05.25 11:58:06.538 [1188] [2152] [ERROR]: Configuring device failed! Device handle(180 Cool

. Error 31: A device attached to the system is not functioning.
2017.05.25 11:58:06.538 [1188] [2152] [DEBUG]: CUsbClientConnection::SendServerInfo: Sublic availavle: 0
2017.05.25 11:58:06.538 [1188] [2152] [DEBUG]: CUsbEngine::FinishConnectToDev: completed successfully

Last Edit: May 25^th, 2017, 12:38am by chris.wang

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Sergey_Jarovski
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Re: USB key disappeared after stop sharing
Reply #2 on: May 25^th, 2017, 6:05am

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Hi
I would advise you to disable these ("Reset power", "Reset device on share") options and try to reproduce the issue again.

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chris.wang
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Re: USB key disappeared after stop sharing
Reply #3 on: May 26^th, 2017, 5:24am

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on May 25^th, 2017, 6:05am, Sergey_Jarovski wrote:

Hi
I would advise you to disable these ("Reset power", "Reset device on share") options and try to reproduce the issue again.

Error code of Step 6 changed if I disabled ("Reset power", "Reset device on share") options, please refer to below log: (after i stop sharing in server )

2017.05.26 17:08:14.939 [12804] [12908] [INFO]: CPlugUnplugManager::ManageThread: Start device unsharing. nUniqId=0
2017.05.26 17:08:15.999 [12804] [12908] [INFO]: CPlugUnplugManager::ManageThread: Device unplugged (nUniqId=0)
2017.05.26 17:08:39.189 [12804] [12908] [INFO]: CPlugUnplugManager::ManageThread: New device arrived. UniqId=4, InstId=USB\VID_0000&PID_0000\6&27AC9B37&0&1, IsShared=FALSE, bShareConsciously=TRUE
2017.05.26 17:08:39.189 [12804] [12908] [INFO]: CPlugUnplugManager::ManageThread: Device parameters parsed. (nUniqId=4 Name=Unknown Device VID=0, PID=0, bcd=0 Serial= Port=10102 IsShared=FALSE, bShareConsciously=TRUE)
2017.05.26 17:08:39.189 [12804] [12908] [DEBUG]: CPlugUnplugManager: Shocked

nDevicePlugged(): nUniqId=4
2017.05.26 17:08:39.199 [12804] [12908] [INFO]: CPlugUnplugManager: Shocked

nDevicePlugged: device not found in class/subclass list, automatically start sharing process. nUniqId=4
2017.05.26 17:08:39.199 [12804] [12908] [DEBUG]: CPlugUnplugManager::MarkDeviceToChangeState(): device marked for sharing. nUniqId=4
2017.05.26 17:08:40.229 [12804] [12908] [INFO]: CPlugUnplugManager::ManageThread: Start device sharing. nUniqId=4
2017.05.26 17:08:40.229 [12804] [12908] [ERROR]: CPlugUnplugManager::MakeDeviceShared(): CyclePort failed (for device: 4)Error 2InstId: USB\VID_0000&PID_0000\6&27AC9B37&0&1
2017.05.26 17:08:41.264 [12804] [12908] [INFO]: CPlugUnplugManager::ManageThread: Start device sharing. nUniqId=4
2017.05.26 17:08:41.264 [12804] [12908] [ERROR]: CPlugUnplugManager::MakeDeviceShared(): CyclePort failed (for device: 4)Error 2InstId: USB\VID_0000&PID_0000\6&27AC9B37&0&1
2017.05.26 17:08:42.379 [12804] [12908] [INFO]: CPlugUnplugManager::ManageThread: Start device sharing. nUniqId=4
2017.05.26 17:08:42.379 [12804] [12908] [ERROR]: CPlugUnplugManager::MakeDeviceShared(): CyclePort failed (for device: 4)Error 2InstId: USB\VID_0000&PID_0000\6&27AC9B37&0&1

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chris.wang
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Re: USB key disappeared after stop sharing
Reply #4 on: May 26^th, 2017, 5:44am

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Let me summarize here:

when client connect 2nd time to this shared usb, client will show "Ready to be safely disconnected"
� � - ERROR log:
� � � � � > Server side :Configuring device failed! Device handle(180 Cool

. Error 31: A device attached to the system is not functioning.
� � � � � > Client side : Getting new irp data failed. Error 31

2.when server encountered above issue and stop sharing, it will got below error code.
� �- ERROR log :
� � � � � > Server side : CPlugUnplugManager::MakeDeviceShared(): CyclePort failed (for device: 3)

I am now evaluate "usb over network" again to decide if can purchase for our operation, please help to clarify if any solutions, thanks.

Chris

Last Edit: May 26^th, 2017, 5:46am by chris.wang

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chris.wang
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Re: USB key disappeared after stop sharing
Reply #5 on: Jun 1^st, 2017, 3:36am

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on May 25^th, 2017, 6:05am, Sergey_Jarovski wrote:

Hi
I would advise you to disable these ("Reset power", "Reset device on share") options and try to reproduce the issue again.

Hi Sergey,

I tested same scenario with version 5.1.11 and passed without error, please help to clarify with your team, ok?
thanks.

Chris

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Sergey_Jarovski
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Re: USB key disappeared after stop sharing
Reply #6 on: Jun 1^st, 2017, 4:22am

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Hi Chris,

You have a new email message from me.
Please reply.

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Sergey Jarovski

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CarolineWebb
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Re: USB key disappeared after stop sharing
Reply #7 on: Jan 16^th, 2018, 11:41am

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Great to find it. Also looking for such kind of information.

Regards,
http://www.personalstatementfolks.co.uk/economics-personal-statement/

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Sergey_Jarovski
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Re: USB key disappeared after stop sharing
Reply #8 on: Jan 16^th, 2018, 4:52pm

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Hi Caroline,

You have a new email message from me.
Please reply.

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Sergey Jarovski

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