Why my company is waiting for a long time support? Nobody from support team has not responded to my problem for 6 days. My company paid for your product about one thousand dollars,why support doesn't work
Sorry for delayed reply. We are more then interested in resolving your issue. Please contact our support department at suppurt@fabulatech.com and send a brief description of the problem along with the following information - Version number of USB over Network you are using - The system information of both PC's where USB over Network (Server and Client) is installed. To get system information file you need to do the following: Start -> Programs -> Accessories -> System Tools -> System Information File -> Save. - The USB over Network log files. Please look for the logs in %systemroot%\system32 folder (or if your PC is x64 then in %systemroot%\syswow64). The log file names should be: ftusbsrv.log - for USB over Network Server ftusbsrvc.log - for USB over Network Client
Any additional information, screenshots, steps to reproduce the issue will be highly appreciated.
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