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   Author  Topic: "Missing Hardware id" message  (Read 4442 times)
Boris
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"Missing Hardware id" message
« on: Jan 14th, 2005, 5:32pm »
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Hi Support,
 
We currently use NSPK on our 2003 server.
Whenever we attach a serial port from one of the remote workstations for use on the server we have to remove and re-create the com port mapping if remote workstation is shutdown when we restart the server.
 
Is there a way to force the NSPK driver to re-create the com ports even if the NSPK cannot be reached?
 
This should stop those “Missing Hardware ID” popup’s when server is restarted.
 
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Andrew
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Re: "Missing Hardware id" message
« Reply #1 on: Jan 17th, 2005, 9:29am »
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Actually NSPK virtual serial ports are created constantly while NSPK is installed on computer. Apparently you get this popup message because your communication application tries to open COM port via NSPK but NSPK can open remote COM port when remote workstation is running only.
We will thing about how to resolve this problem in the next program version. Meantime you could try to restart your server when remote workstation is running only Smiley
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Andrew Scott

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Boris
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Re: "Missing Hardware id" message
« Reply #2 on: Jan 18th, 2005, 3:14am »
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on Jan 17th, 2005, 9:29am, Andrew wrote:
Actually NSPK virtual serial ports are created constantly while NSPK is installed on computer. Apparently you get this popup message because your communication application tries to open COM port via NSPK but NSPK can open remote COM port when remote workstation is running only.

 
OK, agreed. But unfortunately NSPK does not resume communication with remote workstations when the power up.
I checked, and there are no ports created in HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\SERIALCOMM when workstations are not up.
The only way to get things working again is to reboot the server (tough thing to organise) or delete and re-create all the mappings when all workstations are up.
 
The best thing would be for NSPK to create the ports and just retry the connection to remote host when com ports actually open (and return errors to windows only then).  Is this doable?
 
on Jan 17th, 2005, 9:29am, Andrew wrote:

We will thing about how to resolve this problem in the next program version. Meantime you could try to restart your server when remote workstation is running only Smiley

 
We're still using 4.3 (you sent us downgraded license key) because 4.6 locks up our server on any com port activity. I suspect that dual CPU has something to do with this.
 
Do you have ETA for the new version and will it fix the freezing issue?
« Last Edit: Jan 18th, 2005, 3:14am by Boris » IP Logged
mirix
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Re: "Missing Hardware id" message
« Reply #3 on: Jun 20th, 2014, 5:32pm »
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Hi,
I have too error "Missing Hardware id" on the first connection, and not installing device drivers.
Device is diagnostic adapter  with FTDI chip converter USB to COM.
Device sharin, connect correctly but not installing.
Client OS -Win7 - x86 on VM.
Trying on Win XP x86 on VM. - no result same error.
on phisical port all working OK!
Here is posted image with problem:
http://postimg.org/image/s65csu9f3/
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InnaWhite
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Re: "Missing Hardware id" message
« Reply #4 on: Jun 23rd, 2014, 7:43am »
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Dear customer,
 
Please check your email box. I have sent you a link to our FTP server with a new version of the program.
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Inna White

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mirix
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Re: "Missing Hardware id" message
« Reply #5 on: Jun 24th, 2014, 7:49am »
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Hello dear support,
With hew version have a progress. Software not working correctly , but this may be some settings. I cannot connect with software developer to view those error.
I continue testing, and  inform you for results
Best regards
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mirix
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Re: "Missing Hardware id" message
« Reply #6 on: Jun 26th, 2014, 3:47am »
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Hello again,
Thx for support, problem may be in Diagnostic head, has a  real time clock. and time to reply is too long. We testing with another
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InnaWhite
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Re: "Missing Hardware id" message
« Reply #7 on: Jun 27th, 2014, 5:04am »
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Dear customer,  
 
Please specify if the error "Missing Hardware id" repeated again.  
Since our program uses RDP protocol, than some minor latency is a normal thing.  
 
Please inform me about the result of your testing.  
 
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Inna White

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mirix
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Re: "Missing Hardware id" message
« Reply #8 on: Jun 27th, 2014, 5:10am »
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"Missing Hardware id" disappeared. We canceling test at this time. After few weeks begin new test with  another adapter
Thanks for help!
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InnaWhite
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Re: "Missing Hardware id" message
« Reply #9 on: Jun 27th, 2014, 6:12am »
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Thanks for testing our software. In case you had any issues with it or questions about how it works, please always feel free to contact us.
We have a variety of USB and virtual serial port solutions here at FabulaTech. So if you could describe your project and its requirements, I would gladly see if we can help you with any of our solutions.
 
In any case, keep our products in mind for your future projects.
Thanks! Looking forward to hearing from you!
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Inna White

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