IGEL OS provides you with read-only filesystem and log files cannot be written in the usual manner. You need to create custom partition with write permissions for saving the log file. And you need to have root permissions for stopping/starting services and creating the custom partition. Refer to vendor’s documentation for more information.
- Create custom partition as described in this tutorial.
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Stop the process you need to troubleshoot and start it again in debug mode with the following command. In case of USB for Remote Desktop:
# pkill -KILL ftusbrdpd # /usr/sbin/ftusbrdpd -v debug > /custom/ftusbrdp.log 2>&1
In case of Scanner for Remote Desktop:# pkill -KILL ftscand # /usr/sbin/ftscand -D -v debug > /custom/ftscan.log 2>&1
Do not close the terminal while reproducing the issue. - Enable logging on the Server side. For more information, see the Troubleshooting help topic of corresponding product.
- Reproduce the issue you encountered 2-3 times. Remember local time when the problem was reproduced.
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Send archived logs to us (
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Specify local time when the problem was reproduced and both local and remote user names who was involved in the reproducing.
Log files are located in the following locations, depending on the product you troubleshoot:/custom/ftusbrdp.log /custom/ftscan.log
- Logging mode of FabulaTech products will be disabled after reboot. You can delete custom partition if not required.