If there is a bug with the functionality of our software, do the following:
Stop the Biometrics for Remote Desktop (Linux version) process and start it again in debug mode:
$ cd ~ $ sudo killall -KILL ftbio-daemon $ sudo /opt/ftbio/sbin/ftbiod -D -v debug > ftbio.log 2>&1
- Do not close the terminal while reproducing the issue.
- Enable logging on the Biometrics for Remote Desktop (Server) side. For more information, see the Troubleshooting help topic of corresponding product.
If your hardware/OS provides you with just read-only filesystems you need to refer to vendor’s documentation how to enable read/write filesystem.
After you restart the product in logging mode, ftbio.log file will be created in the home folder. Add this file to archive.
Disable logging (in order to improve the performance of your PC).
- In the terminal, where the Biometrics for Remote Desktop (Linux version) process was started in debug mode, hit + .
- Then start the product as usual.