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        Remote Desktop Solutions >> USB for Remote Desktop >> Aladdin hardlock and USB for Remote desktop
        
(Message started by: Johans on Sep 17th, 2009, 1:03am)
Title: Aladdin hardlock and USB for Remote desktop
Post by Johans on Sep 17th, 2009, 1:03am
On my workstation, I installed the trial version USB for Remote desktop (client part) and on my Terminal Server USB for Remote Desktop(Server side). I put a hardlock dongle of i2 on my workstation and the TS sees it. I have the HL-server service running on my TS. The Aladdin diagnostic tool sees a hardlock dongle on my TS. In my registry, I have for the i2 software LicensePreference HARDLOCK but it still does not find it.

Is there anything I forgot... something special that has to be set ?

Any feedback is welcome !

Johan
Title: Re: Aladdin hardlock and USB for Remote desktop
Post by George_White on Sep 18th, 2009, 4:29am
Johans,

Please give us more details. You said that your Terminal Server, as well as Aladdin diagnostic tool see the dongle, however it does not work properly?
What exactly does not find the Hardlock?

Any information that you feel relevant will be appreciated.
Title: Re: Aladdin hardlock and USB for Remote desktop
Post by Johans on Sep 18th, 2009, 4:38am
Hi,

The applications that I try run are i2 applications as: Analyst's Notebook 7, iBase5, Data Miner 3 and so on.

Rgds,
Johan
Title: Re: Aladdin hardlock and USB for Remote desktop
Post by George_White on Sep 18th, 2009, 4:57am
Johans,

Please check if the dongle's drivers are installed correctly on the TS.
Also, please try connecting them directly to the TS and see if the software works fine.

Otherwise, if possible, we can connect your dongle remotely using our USB over Network and try to analyze it more closely. But in this case we'll need a copy of the dedicated software to be able to see if it works or not.
Title: Re: Aladdin hardlock and USB for Remote desktop
Post by Johans on Sep 18th, 2009, 9:26am
Hi,

I cannot connect the dongle directly (physically) to the TS-server because it is a virtualized server...  ???

When I run the program Dongle-diagnose on the TS, it sees the dongle that is physically connected to my workstation.

Rgds,
Johan
Title: Re: Aladdin hardlock and USB for Remote desktop
Post by George_White on Sep 21st, 2009, 1:01am
Ok, please write to support@fabulatech.com (attn. George) so that we can arrange
remote debugging. But please note that remote debugging will be possible not sooner than Thursday.