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CANON DR-C225W, Igel, RDS

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Topic: CANON DR-C225W, Igel, RDS (Read 5037 times)

Harald
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CANON DR-C225W, Igel, RDS
« on: Aug 27^th, 2015, 6:20am »

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Hi,
I�m testing USB for Remote Desktop (Server Version 5.0.6) with Igel M320C Firmware 5.05.100.01 to connect a Cannon DR-C225W Scanner. The server is Windows Server 2008 R2.
The drivers are installed, I can see the scanner in the list of USB devices in �USB for Remote Desktop� in the icon tray, in the �device manager� and when I open �printers and devices� .
But when I try to start a scan there is an error message. Something like �It is not possible to transfer a picture from the device. Make sure the device is connected� (the error message is in German �).
There are some error messages in the ftusbrdsrv.log:
2015.08.27 13:06:20 [1492] [1740] [ERROR]: 2015.08.27 13:09:07 [1492] [1740] [ERROR]: 2015.08.27 13:09:07 [1492] [1740] [ERROR]: 2015.08.27 13:09:07 [1492] [1740] [ERROR]: 2015.08.27 13:18:30 [1492] [2996] [ERROR]: CUsbServer::ReadThread: network error, can`t get packet header
2015.08.27 13:18:30 [1492] [3116] [ERROR]: UrbThread (0x2a2bb20): close device
2015.08.27 13:20:54 [1492] [4380] [ERROR]: UrbThread (0x2a28b18): close device
2015.08.27 13:22:25 [1492] [1740] [ERROR]: 2015.08.27 13:22:25 [1492] [1740] [ERROR]: 2015.08.27 13:22:25 [1492] [1740] [ERROR]: 2015.08.27 13:25:23 [1492] [4416] [ERROR]: UrbThread (0x2a28b18): close device
2015.08.27 13:28:57 [1492] [4324] [ERROR]: CUsbServer::ReadThread: network error, can`t get packet header
2015.08.27 13:28:57 [1492] [4208] [ERROR]: UrbThread (0x2a70220): close device
2015.08.27 13:38:41 [1492] [4276] [ERROR]: UrbThread (0x2a81a20): close device
2015.08.27 13:41:00 [1492] [1740] [ERROR]: 2015.08.27 13:41:00 [1492] [1740] [ERROR]: 2015.08.27 13:41:00 [1492] [1740] [ERROR]:

I tested with every USB Port on the Igel Client (USB 2.0 and 3.0).
There are no entries in the event viewer.
Thanks for reply
Harald

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Sergey_Jarovski
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Re: CANON DR-C225W, Igel, RDS
« Reply #1 on: Aug 27^th, 2015, 7:12am »

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Hi !
According to the Canon website there is no scanner driver for your OS:
http://www.usa.canon.com/cusa/office/products/hardware/scanners/high_speed_document_scanners/imageformula_dr_c225w#DriversAndSoftware

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Sergey Jarovski

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Harald
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Posts: 5

Re: CANON DR-C225W, Igel, RDS
« Reply #2 on: Aug 27^th, 2015, 8:01am »

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Hi,

thank you for your answer.
You are right, there is no entry for Windows Server 2008 R2.
But when I download from http://de.software.canon-europe.com/products/0011196.asp
and install the driver, there is no error message about a wrong operating system.

When I try to connect the scanner to a local USB port of a hardware machine with Win W2k8 R2 and everything is o.k. - are you going to try to solve the problem?

Regards,
Harald

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