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   Author  Topic: My USB dongle gets redirected and connected  (Read 2637 times)
hhamburgerjung
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My USB dongle gets redirected and connected
« on: Jul 22nd, 2014, 5:51am »
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to the Terminal Server and the system sees it, but EFI Metrix says the device is not connected.
 
I have installed and tested Metrix locally with the dongle on the workstation, the firewall is off on both the workstation and server.
 
Workstation: Windows XP SP3
Server: Windows 7 32bit
 
What should I do?
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InnaWhite
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Re: My USB dongle gets redirected and connected
« Reply #1 on: Jul 22nd, 2014, 6:26am »
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Dear customer,
 
I would ask you to send me log files from both sides to the email address support@fabulatech.com  
Here is the instruction how to enable the logs:
 
1. On the computer where USB for Remote Desktop(Server) is installed press WIN+R, type "regedit";
2. On the registry editor go to:
 
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\USB for Remote Desktop Server
(or HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\FabulaTech\USB for Remote Desktop Server, if you have a x64-bit computer)
 
3. You`ll see REG_DWORD parameter with "logLevel" name. Set it`s value to 4.
4. Then do the same on the computer where USB for Remote Desktop (client) is installed. Follow the path:
 
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\USB for Remote Desktop Client
(or HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\FabulaTech\USB for Remote Desktop Client, if you have a x64-bit computer)
 
Find the same parameter and change it`s value to 4 also.
 
5. Delete these files:
 
ftusbrdsrv.log - for USB for Remote Desktop Server
ftusbrdwks.log - for USB for Remote Desktop Client
 
They are placed in systemroot\system32 folder (or if your PC is x64 then in systemroot\syswow64).
 
6. Restart both services.
 
7. Reproduce the issue you encountered 2-3 times;
8. Computers will create ftusbrdsrv.log and ftusbrdwks.log again in the same folders. Send these newly created files to us.
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Inna White

FabulaTech
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http://www.fabulatech.com
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