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sudarshan_gr
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smart card dongle problem
« on: May 28th, 2007, 3:11am »		 Quote Quote Modify Modify
Sir
 
I have a smart card ie e-card dongle connected to a system.
Its working perfect in the local network.
When I ask someone else from another country to connect to the dongle , they are able to connect the drivers get installed and then the system restarts or gives blue screen.
I am using a 256 kbpS internet connection with the ports used by usb over network forwarded.
Please assist.
 
Regards
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Andrew
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Re: smart card dongle problem
« Reply #1 on: May 29th, 2007, 6:51am »		 Quote Quote Modify Modify
Thank you for your feedback.
We've sent you new version by email.
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Andrew Scott

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sudarshan_gr
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Re: smart card dongle problem
« Reply #2 on: Jul 24th, 2007, 12:45pm »		 Quote Quote Modify Modify
Hi Andrew
 
The new client 3.1 still hasnt fixed the problem.
The smart card protected software will not open at the other end , maybe because of latency?
Or would it be beacuse of protection?
Either shows bluescreen and crashes or just get stuck at the starting screen and does not proceed further.
 
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Andrew
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Re: smart card dongle problem
« Reply #3 on: Jul 25th, 2007, 7:27am »		 Quote Quote Modify Modify
Hi!
Thanks for update. Is it possible to access your smart reader over the Internet so we can reproduce the issue in our lab and fix it. If so, please email us details at support@fabulatech.com
ATTN: Andrew
we need to know IP address, TCP-port, best time to access device.
Thanks.
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Andrew Scott

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sudarshan_gr
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Re: smart card dongle problem
« Reply #4 on: Jul 28th, 2007, 9:56am »		 Quote Quote Modify Modify
@ Andrew please check your PM.
 
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