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zaphod
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Losing connection every few hours
« on: Jun 2nd, 2010, 12:07am »		 Quote Quote Modify Modify
Hello,
 
we have a 2 Device-License USB-over-Network installed on a Windows 2008 Standard Hostsystem. It shares two Alladin Hardlock Dongles.
 
The Client is installed on a Windows 2008 SBS System running in Hyper-V on that Hostsystem.
 
The connection works fine in general, but the client loses its connection every few hours. The devices are not longer shared on the Host, so the client has no connection. After sharing an connecting the dongles again, everything is fine for the next few hours.
 
Wat can we do to solve that problem?
 
Thanks!
« Last Edit: Jun 2nd, 2010, 12:11am by zaphod » IP Logged
George_White
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Re: Losing connection every few hours
« Reply #1 on: Jun 2nd, 2010, 8:12am »		 Quote Quote Modify Modify
zaphod,
 
Please specify what version of USB over Network you are using.
 
Thanks!
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zaphod
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Re: Losing connection every few hours
« Reply #2 on: Jun 2nd, 2010, 11:35am »		 Quote Quote Modify Modify
Hello George,
 
it's Version 4.4, I just bought the software ten days ago...
 
I sent you some screenshots regarding my configuration via email to support@fabulatech.com this morning when I wrote my initial post.
 
Thanks!
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Sapsan
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Re: Losing connection every few hours
« Reply #3 on: Jul 7th, 2010, 2:08am »		 Quote Quote Modify Modify
Hi,
 
we have some problems.
 
Server's been installed on the Windows XP SP3 computer (version 4.4) without any antivirus sofware and shared 2 USB Alladin HASP keys.
Client's been installed on the virtual (VMWARE ESXI 4.0) Windows 2003 SP2 Std. server.
 
Sometimes connection has been lost with two keys, sometimes - with one.
When we restart  "USB over Network (Client) service" connection repairs.
 
Can you help us to solve this problem?
 
Regards,
IT department of the "Sapsan Tea" company
 
 
 
 
« Last Edit: Jul 7th, 2010, 2:11am by Sapsan » IP Logged
George_White
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Re: Losing connection every few hours
« Reply #4 on: Jul 7th, 2010, 6:54am »		 Quote Quote Modify Modify
Sapsan,
 
Is it possible to re-connect the device without restarting the service (click connect button)? Does it start working in this case?  If yes, please enable auto-connect in the properties. If only restart of the service solves the problem, please send all details of the issue to support@fabulatech.com and we'll start working on this.
 
Thanks!
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