Aug 2nd, 2014, 12:27am
 1   Remote Desktop Solutions / USB for Remote Desktop / Dell Wyse thin clients compatible?  Aug 1st, 2014, 2:38pm 
Started by mshelburne | Last post by mshelburne
Hi all,
 
One of my clients are currently looking to transition to thin-clients to replace some of their older workstations. Most of these workstations use external devices such as printers, ID scanners, and some other peripherals.  
 
I can get the printers working fine as there's an actual option for them so no problem there. When I get to the card scanner is where I'm having issues. Apparently no one thinks it can be supported which seems just ridiculous to me. We've contacted the manufacture of the scanner and Dell but no one gives us a straight answer.  
 
So one of our vendors found this site and passed it on. When I go to the thin clients page on this site it has the WYSE logo but I found in a thread someone from support saying they didn't support Wyse. Which is it? Kind of misleading when you showcase it as a selling point on your site.
 
I haven't tried the trial yet because if I waste time testing when it wasn't going to work all along then my client's going to be upset because obviously I have to charge them for my time.
 
If anyone has any experience, please share.  
 
Once again, they are Dell WYSE DT10 models running a type of Linux based OS.
 
Thanks!
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 2   Remote Desktop Solutions / USB for Remote Desktop / Re: My USB dongle gets redirected and connected  Jul 22nd, 2014, 6:26am 
Started by hhamburgerjung | Last post by InnaWhite
Dear customer,
 
I would ask you to send me log files from both sides to the email address support@fabulatech.com  
Here is the instruction how to enable the logs:
 
1. On the computer where USB for Remote Desktop(Server) is installed press WIN+R, type "regedit";
2. On the registry editor go to:
 
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\USB for Remote Desktop Server
(or HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\FabulaTech\USB for Remote Desktop Server, if you have a x64-bit computer)
 
3. You`ll see REG_DWORD parameter with "logLevel" name. Set it`s value to 4.
4. Then do the same on the computer where USB for Remote Desktop (client) is installed. Follow the path:
 
HKEY_LOCAL_MACHINE\SOFTWARE\FabulaTech\USB for Remote Desktop Client
(or HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\FabulaTech\USB for Remote Desktop Client, if you have a x64-bit computer)
 
Find the same parameter and change it`s value to 4 also.
 
5. Delete these files:
 
ftusbrdsrv.log - for USB for Remote Desktop Server
ftusbrdwks.log - for USB for Remote Desktop Client
 
They are placed in systemroot\system32 folder (or if your PC is x64 then in systemroot\syswow64).
 
6. Restart both services.
 
7. Reproduce the issue you encountered 2-3 times;
8. Computers will create ftusbrdsrv.log and ftusbrdwks.log again in the same folders. Send these newly created files to us.
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 3   Remote Desktop Solutions / USB for Remote Desktop / Trying to use USB-RDP for a Tracer UC400 from Tran  Jul 9th, 2014, 4:04pm 
Started by marv.cole | Last post by marv.cole
We are in the 14 day trial and trying to determine if we should buy this software.  We are trying to access the Trane UC400 pluged into a Laptop RDP'd back to the server with the software used to configure it.  We have about 200 of these installed throughout the building and it would be great if we could make this work.  We have the drivers installed on both machines but whenever we RDP to the server the Tracer UC400 device is grey in the systray menu.  Any help is appreciated.
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 4   Remote Desktop Solutions / USB for Remote Desktop / Re: USB over network issue  Jul 8th, 2014, 2:31am 
Started by alelk | Last post by InnaWhite
Dear customer,  
 
There are hundreds of different router models and we are not affiliated with any manufacturer. Usually there is a web interface in which you should be able to configure port forwarding and make it accept external connections to tcp/ip port 33000. Please check with your systems administrator.
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 5   Remote Desktop Solutions / Scanner for Remote Desktop / Re: Installation Ended Prematurely (Server 2008 R2  Jul 4th, 2014, 1:56am 
Started by jrbinder | Last post by InnaWhite
Dear customer,  
 
You are welcome to send your log file to support@fabulatech.com
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 6   USB Solutions / USB over Network / Re: Linux server advanced options  Jul 3rd, 2014, 8:51am 
Started by MattiasC | Last post by InnaWhite
Dear customer,  
 
Unfortunately there is no such options "Reset power" and "Reset device on share" in linux version of the USB over Network.
 
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 7   Remote Desktop Solutions / USB for Remote Desktop / Re: Igel UDC 2 testing - no usb devices were diver  Jul 3rd, 2014, 8:25am 
Started by erikja | Last post by InnaWhite
Dear customer,  
 
Please specify the following:
- what  model of the thin client you are using: Igel UDC 2 or HP EliteDesk 800 GI
- what version of USB for Remote Desktop you are using on the workstation side (thin client)
- what version of USB for Remote Desktop you are using on the server side (PC with Windows 2008r2)
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 8   USB Solutions / USB over Network / Re: Use shared usbdevices with long ping  Jul 3rd, 2014, 2:59am 
Started by job.rabota | Last post by InnaWhite
Dear Geeth,  
 
Latency gap normally depends on a USB device which you are redirecting.
Please try to test different devices and compare latency gap for each of them.
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 9   USB Solutions / USB over Network / USB over 4g 3g networks.  Jul 2nd, 2014, 1:58am 
Started by lll7 | Last post by lll7
I've got USB Over Network Client 4.73 version, and when connecting through mobile networks i can't connect to device.
 
Is USB over Network working with this kind of connections, or it has to have some special ports opened or something like that ?
 
I've tried to search this forum with quotes like '3g' or '4g' but i suppose that searching forum with that short strings doesn't work. Smiley  
 
 
 
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 10   Serial Port Solutions / Network Serial Port Kit / Re: "Missing Hardware id" message  Jun 27th, 2014, 6:12am 
Started by Boris | Last post by InnaWhite
Thanks for testing our software. In case you had any issues with it or questions about how it works, please always feel free to contact us.
We have a variety of USB and virtual serial port solutions here at FabulaTech. So if you could describe your project and its requirements, I would gladly see if we can help you with any of our solutions.
 
In any case, keep our products in mind for your future projects.
Thanks! Looking forward to hearing from you!
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